Terms of Service

1. Service Description & Scope

RF19 ("we," "our," or "us") provides a comprehensive SEO analysis and intelligence platform ("Service") that enables users to:

• Analyze website SEO performance across 38+ metrics
• Generate professional SEO reports and recommendations
• Monitor keyword rankings and competitor analysis
• Optimize WhatsApp Business profiles for local search
• Access SEO tools via web interface and API

2. User Responsibilities & Prohibited Uses

2.1 Acceptable Use

You agree to use our Service only for lawful purposes and in accordance with these Terms. You are responsible for:

• Providing accurate account information and maintaining account security
• Ensuring you have rights to analyze any websites you submit
• Complying with all applicable laws and regulations
• Not exceeding your plan's usage limits

2.2 Prohibited Activities

You may not:

• Use the Service to analyze websites without permission
• Attempt to reverse engineer, hack, or compromise our systems
• Share your account credentials with unauthorized parties
• Use the Service for illegal or harmful purposes
• Violate any third-party rights including intellectual property
• Submit false, misleading, or malicious data

3. Intellectual Property Rights

3.1 Our Rights

RF19 retains all rights, title, and interest in:

• The RF19 platform, software, and technology
• Our proprietary SEO algorithms and analysis methods
• All reports, templates, and content we create
• Our trademarks, logos, and brand materials

3.2 Your Rights

You retain ownership of:

• Your account data and website information you provide
• Reports and data generated from your websites
• Your business content and intellectual property

4. Payment Terms & Refund Policy

4.1 Subscription Plans

We offer the following subscription tiers:

• Free Plan: Limited features with usage restrictions
• Starter Plan: $299/month - Core SEO analysis and reporting
• Professional Plan: $799/month - Full feature access and advanced analytics

4.2 Payment Processing

Payments are processed securely through PayFast, a certified South African payment gateway. By subscribing, you authorize recurring charges to your chosen payment method.

4.3 Refund Policy

• Free trials can be cancelled anytime without charge
• Paid subscriptions: 14-day money-back guarantee for first-time subscribers
• Refunds processed within 7-10 business days via original payment method
• No partial refunds for unused portions of billing periods

5. Data Usage & Privacy Rights

5.1 Data Collection

We collect and process data as described in our Privacy Policy, including:

• Account information and usage statistics
• Website data you submit for analysis
• Performance metrics and analytics data
• Communication and support interactions

5.2 Data Protection

We implement industry-standard security measures to protect your data and comply with applicable privacy laws including POPIA (Protection of Personal Information Act) and GDPR where applicable.

6. Service Availability & SLA

6.1 Service Level Commitment

• Uptime Target: 99.5% monthly uptime for paid plans
• Analysis Speed: Most SEO analyses complete within 5 seconds
• Support Response: 24-48 hours for paid plans, 72 hours for free accounts

6.2 Maintenance & Updates

We may perform scheduled maintenance with advance notice. Emergency maintenance may occur without prior notification.

7. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW:

• RF19 provides the Service "as is" without warranties of any kind
• We are not liable for indirect, incidental, or consequential damages
• Our total liability is limited to the amount paid for the Service in the 12 months preceding the claim
• We do not guarantee specific SEO results or ranking improvements

8. Termination Conditions

8.1 Termination by You

You may terminate your account at any time through your account settings or by contacting support.

8.2 Termination by Us

We may suspend or terminate your account if you:

• Violate these Terms of Service
• Fail to pay subscription fees
• Engage in prohibited or harmful activities
• Provide false or misleading information

8.3 Effect of Termination

Upon termination:

• Your access to the Service will be immediately revoked
• You may export your data within 30 days
• We may delete your data after the retention period
• Outstanding fees remain due and payable

9. Dispute Resolution

9.1 Governing Law

These Terms are governed by the laws of South Africa, without regard to conflict of law principles.

9.2 Dispute Process

1. Informal Resolution: Contact our support team first
2. Mediation: If unresolved, we'll attempt mediation
3. Legal Action: South African courts have exclusive jurisdiction

10. POPIA Compliance Statements

10.1 Lawful Processing

We process personal information lawfully based on:

• Consent for marketing communications
• Contract performance for service delivery
• Legitimate interests for business operations
• Legal obligations for compliance requirements

10.2 Your Rights

Under POPIA, you have the right to:

• Access your personal information
• Correct inaccurate information
• Delete your information (subject to legal requirements)
• Object to processing for direct marketing
• Lodge complaints with the Information Regulator

11. Changes to Terms

We may modify these Terms at any time. Significant changes will be communicated via:

• Email notification to account holders
• Prominent notice in the Service interface
• Updated effective date on this page

Continued use after changes constitutes acceptance of modified Terms.

12. Contact Information

For questions about these Terms, contact us:

• Email: legal@rf19.com
• Support: support@rf19.com
• Address: [Company Address], South Africa
• Data Protection Officer: privacy@rf19.com